How do I contact my local Hermes Depot?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8am-4pm Monday to Friday and 8.30am-2pm Saturday.

Where is Hermes main depot in UK?

Ideally located just off junction 26 of the M1, the 75,719 sq ft building is expected to process more than 100,000 parcels daily in its first year and has the capacity to process up to 120,000 a day.

Why is my Hermes parcel still at the depot?

Your parcel is still with the courier who came to collect it, or at the ParcelShop you left it with. The courier has transported your parcel to their nearest collection depot, or your parcel has been collected from the ParcelShop, and is awaiting sorting at the nearest depot.

How do I actually talk to someone at Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

What do I do if my Hermes Parcel not delivered?

If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel. If this address is incorrect or absent, we may have to dispose of your Parcel.

How do I complain about Hermes UK?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at [email protected]. They will typically address the complaint within the same working day.

Can I collect from my local Hermes Depot?

If your parcel is being delivered by your local courier you won’t be able to collect it from your local ParcelShop or delivery depot, but your courier will make three attempts to deliver your parcel.

Is Hermes part of Royal Mail?

Hermes vs Royal Mail: A courier comparison guide for e-commerce retailers. Hermes vs Royal Mail – These couriers are both well known and popular UK shipping providers, with Royal Mail being the official postal service of the country.

What happens if my Hermes parcel goes missing?

If we are unable to deliver your Parcel to the Address, we will make two further attempts to deliver it (the “Further Attempts”). If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel.

Do you have to pay for Hermes to redeliver?

Hermes. We will never ask you to pay for parcel redelivery. Be phishing aware. Click here for our handy guide to staying safe online.

Can’t get in touch with Hermes?

The company is pretty cagey about giving out its customer service helpdesk phone number, which we think is a bad way for it to conduct its business, but the number you need is 0330 808 5456. Initially the call is handled by an automated system, but you should get the option to talk to someone during the process.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

Where can I Drop my Hermes parcel in the UK?

Our Hermes Next Day Delivery service allows you to drop your parcel to any of 4,600* stores UK wide, and have your parcel delivered the very next working day. Hermes Next Day service works around your schedule, making your parcel delivery more efficient.

How does Hermes Postable next day service work?

Hermes Postable Next Day is an innovative and reliable service that allows your courier to post your sent items through the letterbox. The Postable service makes sending easier as no one has to be at home to receive deliveries, saving you time and hassle.

Which is the best Hermes delivery service in the UK?

Find out how Hermes can improve your customer satisfaction using our great delivery service. myHermes offer the UKs most flexible delivery service options, based around your busy lifestyle. Is your retailer delivering on Sunday?

How can I get Hermes to get back to me?

One of our team members will get back in touch You can still contact your retailer or sender. We work closely with them, so they can raise a query directly with us on your behalf Read our blog to find out more about our commitment to customer service.