Is MetroPCS customer service 24 hours?

Metro by T-Mobile has live agents, some who are even available to help 24 hours a day, seven days a week. Metro has several phone numbers you can call for help or with questions.

How do I pay my Metro PCS phone bill?

PHONE:

1. Dial *99 to pay through our automated system.
2. Dial 888-8metro8 for Customer Service.
3. Use the MyMetro app for debit/credit card payments.

How do I talk to a live person at MetroPCS?

By phone

1. By phone. Call customer service. Call: 888-8-METRO-8. Call: *611 from your Metro® by T‑Mobile phone.
2. Make a payment. Call: 888-8-METRO-8. Call: *99 from your Metro® by T‑Mobile phone.
3. Get premium handset protection. Call: 1-800-316-2075. Or visit: https://fastclaim.com/metro/

How do you talk to customer service?

In a very clear and concise way, explain the problem or your issue to the agent.

1. Talk slowly and clearly.
2. Don’t make assumptions about what they know or don’t know.
3. Include specific examples about your issue.
4. Ask them to restate your issue after you’re done explaining it.

How do I access my Metro PCS account?

Log In To My Account

1. Simply use your 8 digit Account PIN or answer your security question. (Both are used when calling Customer Service or making changes in store).
2. Access new at-a-glance views of data, hotspot usage and more.
3. Experience the new mobile version of My Account.

Can I pay half my Metro PCS bill?

Pay half of the bill You can pay off your Metro PCS bill in installments. The same goes for an already suspended phone—it won’t be reactivated if you pay only half of the total amount.

How can I change my MetroPCS number for free?

Dial Metro PCS’s customer service number at 1-888-863-8768. Dial “0” to reach a representative. Explain to the representative that you would like to change your phone number. If you are going to be switching to a number you already have with another wireless provider, Metro PCS will do this at no charge.

How do I report a MetroPCS store?

If you encounter this type of phone call hang up and immediately contact MetroPCS customer care at 1-888-863-8768 to validate the request or report the incident.

How do you call Metro PCS?

Contact a Metro PCS customer service rep by calling 1 (888) Metro 8. This number can also be reached by dialing *611 on your Metro PCS phone.

How do I Activate my Metro PCS phone?

MetroPCS is a prepaid cell phone company offering unlimited use of the services for a flat monthly fee. Remove the back cover and battery from the cell phone. Locate the MEID , ESN or DEC number on the sticker. Call customer service at 1-888-8Metro8 from a different phone, or visit the MetroPCS website and click “Activate.”.

How do you unlock your Metro PCS phone?

Here’s how you can unlock your MetroPCS phone. You can actually do it through the Device Unlock app. Make sure you have an active data connection via 3G/4G/LTE or Wi-Fi. From the Application list, tap Device Unlock. (Note: The application may be located in the MetroPCS folder.) Tap Continue. Choose the Permanent Unlock type:

What is the customer support number for Metro PCS?

Metro PCS Customer Service Live Person. The best customer service number to call is 800-373-2876. Press 1 for English, then Press 1 again for customer support.