Common questions

How long is the warranty on a DFS sofa?

How long is the warranty on a DFS sofa?

a 15 year guarantee
Your guarantee At DFS we are so confident in the quality of our furniture that we offer a 15 year guarantee on all the upholstery we sell. The guarantee starts from the date of delivery and offers cover against manufacturing defects on the construction of the frame and frame springs.

Can a couch with broken springs be fixed?

If you can’t find replacement sofa springs, you can possibly fix the twisted spring yourself. Pliers are the best first defense in tweaking springs back into shape. Always work gently on springs in the couch because if you twist harshly, the metal can snap. Reconnect any loose springs to the screws or frame.

Can you machine wash DFS sofa covers?

A notice on the DFS website also warns customers not to wash their fabrics in the washing machine. “Our fabrics aren’t designed to be washed and giving covers a spin at even a low temperature could affect how fire retardant they are, as well as cause the colours to seep and the fabric to shrink.”

How do you open a recliner sofa?

To unlock the back of the recliner from its base, push up on the small metal hook built into the side of the recliner. 3. To detach the back of the recliner, hold onto both sides of the recliner back and pull upwards.

Why is my couch sagging?

A sagging couch could be the result of worn out cushions, old springs, or a bad frame. If the problem is the cushions, you’re in for an easy fix. If the cushions seem fine upon inspection, you may have to replace the springs or the frame. Depending on the level of damage you may need to replace the entire couch.

What kind of sofas do we have at DFS?

Our range includes leather sofas, corner sofas, recliner sofas, sofa beds, as well as designer sofas created together with exclusive brands such as French Connection and Country Living.

What to do if your reclining sofa is damaged?

To fix the damaged wires, you need to flip over the reclining sofa and find the ones that have been damaged. Once you’ve located them, splice those wires back together. Then you can wrap some black electrical tape around the insulation shroud, covering the spliced sections. Repeat this process to any wires that are cut.

What happens when you close an electric reclining sofa?

When you’re closing your electric recliner sofa, the internal mechanism sort of looks and works like a pair of scissors cutting a piece of paper. Anything that gets caught in this mechanism can get cut, including the wires in the sofa. To fix the damaged wires, you need to flip over the reclining sofa and find the ones that have been damaged.

What to do if your electric sofa controller stops working?

If the controller stops working because of an overload or a power surge, it can be quite easy to fix. All you need to do is find the reset button that will restart the motor and get it working again. Sometimes the reset button is found on the controller itself.