What do I do if my Railcard is stolen?

To replace a stolen Railcard you bought online, please go to ‘Manage my Railcard’ on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active Railcard, then click on ‘Replace Railcard (Lost or stolen)’.

How do I add my Railcard to my new phone?

Open the app*, and tap on the “+” symbol in the top right hand corner to get started. Select “Add an existing Railcard” at the top of the screen. Enter the download code you received in an email titled “Your digital Railcard download code”, and click continue.

What happens if I lose my Santander Railcard?

You can apply for a replacement online. Please click ‘Manage my Railcard’ on the 16-25 Railcard website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active Railcard, then click on ‘Replace Railcard (Lost or stolen)’.

How do I replace a lost Railcard?

If you bought your 16-25 Railcard online, please go to ‘Manage my Railcard’ on the website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active plastic 16-25 Railcard, then click on ‘Replace Railcard (Lost or stolen)’.

Why has my railcard disappeared from the app?

A: If your download code isn’t working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital 26-30 Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.

Can I transfer railcard to digital?

You cannot swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard.

Can you travel without your railcard?

If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.

Is there a rail card app for iPhone?

This app is available only on the App Store for iPhone. Get quick and easy access to discounted rail fares from your mobile phone with the Railcard iOS app! With a Railcard, you’ll enjoy ⅓ off fares when you go by train. Never forget your Railcard again- Your Railcard will be stored on your mobile, ready for your next train journey.

What should I do if my rail card has been stolen?

If your replacement is due to damage you will be required to surrender your old damaged Railcard. You will have to pay a £10 administration fee. Don’t forget that you will also need to provide a new photo if you need to replace your Photocard too. Had your Railcard stolen?

Where can I store my Railcard on my mobile?

Never forget your Railcard again- Your Railcard will be stored on your mobile, ready for your next train journey. Suitable for storing newly-purchased 16-25 Railcards, 26-30 Railcards, Family & Friends Railcard, Senior Railcards, Two Together Railcards, Disabled Persons Railcards, Network Railcards, and 16-17 Savers.

How do I add a digital Railcard to my phone?

Just open the email, using the device you want to add your Railcard to, tap the link, and we will handle the rest. Or tap the ‘+’ button on the My Railcard screen, to enter your download code manually.